Operations Job Application
Position Overview
As the Operations Associate at Vidyalai, you will play a pivotal role in representing our company's products and establishing lasting relationships with prospective and existing customers. Your primary responsibility is to pitch our innovative solutions to students and parents, understand their needs, and devise tailored solutions to convert them into delighted customers. This role demands a combination of empathy and tact to provide outstanding customer experiences. You will work with a diverse global user base, requiring cultural sensitivity and adaptability. The Operations Associate will be instrumental in mastering the sales process, excelling at lead conversion, and fostering strong customer relationships.
Key Responsibilities
- Develop a deep and comprehensive understanding of Vidyalai's products and solutions.
- Conduct consumer and market research to identify how our offerings meet the needs of prospective customers.
- Initiate and lead product pitches to prospective customers via phone, driving conversions effectively.
- Build and nurture relationships with existing customers to ensure a superior level of service and satisfaction.
- Plan and organise daily work schedules to efficiently manage existing customers and convert new leads.
- Perform all job duties in an office-based setting with no travel required.
Skills and Qualifications
- Excellent verbal and written communication skills in English.
- Should be from the Science stream in grade 12.
- Strong interpersonal skills, problem-solving abilities, and a flair for presentations.
- Exceptional organisational skills to manage multiple customer interactions effectively.
- Adept at balancing persuasion with professionalism in sales interactions.
- Leadership experience and active involvement in college clubs, events, or co-curricular activities will be a strong plus.
Please do not apply if you do not meet the above criteria.
Job Location: Cochin, Kerala
Schedule: Monday to Friday, Weekend availability
Supplemental pay types: Performance bonus