Business Operations Manager

About Vidyalai:

Vidyalai is an Ed-Tech startup transforming education by providing personalised learning solutions to students worldwide. We focus primarily on the secondary and higher education market, serving middle school, high school, and college students. Founded by a team of IIT Madras alumni, Vidyalai has rapidly emerged as one of India's fastest-growing startups, with a global user base spanning over 30 countries. Our advanced online classrooms, featuring video chat and collaborative whiteboards, empower students from diverse backgrounds to access top-quality education without geographical limitations.

Position Overview:

The Business Operations Manager at Vidyalai, will be entrusted with a critical leadership role, responsible for optimizing various facets of our company's operations. You will have to to lead, strategize, and execute initiatives for overall business success. This role also entails managing a team to ensure smooth functioning of day-to-day activities while aligning with overarching business objectives and driving operational efficiency.

Key Responsibilities:

• Develop and implement strategic plans to optimize business operations and achieve organizational goals.
• Develop, optimize and monitor different KPIs to measure the effectiveness of operations.
• Provide leadership, training and guidance to the operations team, fostering excellence.
• Mentor team members to achieve a high performing team
• Build and nurture relationships with existing customers to ensure a superior level of service and satisfaction.
• Plan and organise daily work schedules to efficiently manage existing customers and convert new leads.
• Perform all job duties in an office-based setting with no travel required.

Skills and Qualifications:

• Excellent verbal and written communication skills in English.
• Minimum 2 years leadership experience with a focus on team development.
• Strong interpersonal skills, communication skills and problem-solving abilities.
• Exceptional organisational skills to manage multiple customer interactions effectively.
• Leadership experience and active involvement in college clubs, events, or co-curricular activities will be a strong plus.

Please do not apply if you do not meet the above criteria.

Job Location: Cochin, Kerala

Job Type: Full-time

Schedule:

• Monday to Saturday

Supplemental pay types:

• Performance bonus